Nearest Ferry Ticket Agent, Pay at a Convenience Store

Indonesia, with thousands of islands spanning its territory, continues to rely on sea transportation as a primary choice. The reason is simple: not every place can be reached by air. PT Pelni (Persero) is stepping up to meet public demand by offering various ticket sales options through nearby ship ticket agents in strategic cities such as Surabaya, Makassar, Jakarta, Balikpapan, Medan, and many other cities across Indonesia.

As a state-owned sea transportation provider (BUMN), PT Pelni has six main offices, including the Pelni offices in Medan, Jakarta, Surabaya, Makassar, Ambon, and Jayapura. Ports across Indonesia serve as gateways for crossings on Pelni ships, offering a range of vessel types, from roro ships to ferries.

However, keep in mind that not all passenger ships are operated by PT Pelni Indonesia. For example, the Merak–Bakauheni crossing is operated by PT ASDP.

Nearest Ship Ticket Outlet

When choosing where to buy ferry tickets, either online or in person, you have several options:

• Indomaret: For an additional service fee, Indomaret is one place where you can buy Pelni tickets. The booking process is easy—just bring a valid ID to your nearest Indomaret.
• Alfamart: If Alfamart is closer, you can also book Pelni ferry tickets there. Remember to exchange your purchase receipt at the departure port no later than 1 hour before departure.
• Official Pelni Website & Pelni Mobile: For those with internet banking, buying tickets online through official Pelni website or Pelni Mobile can be an option. Currently, online payments are only available through Bank BRI.
• Ship Ticket Agents: Just like plane or bus tickets, Ship ticket outlets the nearest locations are spread across many areas. Contact an official Pelni agent for more information or visit one in person.

How to Buy Ferry Tickets at a Convenience Store

To enjoy a sea voyage, the first step is to buy your ticket. Here’s a complete guide to getting ferry tickets at convenience stores like Alfamart and Indomaret, so your trip goes smoothly.

1. Prepare Your ID Documents
   Make sure you have an official form of identification, such as an ID card or driver’s license, bearing the passenger’s full name.
2. Visit the Indomaret / Alfamart Cashier
   Get your ferry ticket by visiting the checkout counter at your nearest convenience store.
3. Provide Your Trip Details
   The cashier will ask for your trip details, including your destination and preferred departure time.
4. Select Your Ship
   Choose the ship you’d like to take for your trip.
5. Provide Your ID Information
   Provide your ID and an active phone number to complete your ticket booking details.
6. Confirm Your Order
   The cashier will confirm your ship ticket booking to make sure all the information is correct.
7. Pay for Your Ticket
   Proceed with payment for the ticket in the amount shown, and keep the payment receipt with the booking code.
8. Save Your Booking Code
   Make sure to keep the booking code safe so it isn’t damaged or lost.
9. Redeem Your Booking Code at the Port
   When you arrive at the port, redeem the booking code shown on your payment receipt. Be sure to do this at least 2 hours before departure.

By following these steps, you can easily and efficiently buy ship tickets at Alfamart or Indomaret.

Keep in mind that Pelni ships are quite large and can carry many passengers and goods. Pelni ships are often named after mountains, such as Dorolonda, KM Gunung Dempo, and KM Labobar.

For more information, such as departure schedules, visit the official Pelni website or use Pelni Mobile. For your peace of mind, make sure to buy ship tickets from an official, trusted seller.

Traveloka doesn’t currently offer ship tickets, but it may do so in the future.

Contact PT Pelni

For further questions, contact PT Pelni through its social media accounts or customer service using the phone number and email listed:

Greater Jakarta PSTN: 162
Call from a mobile phone: 021 162
PSTN outside Greater Jakarta: 021 21 88 7000
Fax: +62 21 6385 4130
E-mail: infopelni162@pelni.co.id